SHIPPING POLICY
We use the delivery fee schedule for each area as stated in the delivery price list determined by the Delivery Partner
Delivery time
The exact delivery time is announced by the Giaohangtietkiem staff, or customers can schedule a time for the staff to deliver on time.
Delivery process
- The buyer receives a call confirming the delivery time from the delivery unit authorized by the seller;
- The buyer checks the product and the invoice, then signs the receipt and pays the delivery staff;
- The buyer has the right to refuse to accept the goods in the following cases: the shape, color, size or code of the product is not the same as the product ordered by the buyer on the website; the value of the goods is different from the value of the order placed by the buyer on the website;
- If the buyer refuses to accept the goods for reasons other than the product, the buyer still has to pay the shipping cost according to each specific case;
– If there are any questions or complaints after receiving the product, the buyer should contact the Company's customer service department.

INFORMATION SECURITY POLICY

1. Purpose and scope of information collection:
Our company does not sell, share or exchange customer personal information collected on the website to any other third party.
Personal information collected will only be used within the company.
When you contact to register for the service, personal information collected by the Company will include:
+ Full name
+ Address
+ Phone number
+ Email
In addition to personal information, there is information about the service
+ Product name
+ Quantity
+ Product delivery time
2. Scope of information use:
Personal information collected will only be used by the Company internally and for one or all of the following purposes:
- Customer support
- Providing information related to services
- Process orders and provide services and information through our website at your request
- We may send information about new products, services, information about upcoming events or recruitment information if you sign up to receive email notifications.
Additionally, we will use the information you provide to support customer account management; verify and perform financial transactions related to your online payments.
3. Information storage time:
For personal information, the Company will only delete this data if the customer requests it, the customer requests to send an email to …….

RETURN POLICY

- The customer can change the product within 03 days from the date of receiving the product, the customer is responsible for any shipping costs incurred when changing the product.
- Customers can exchange products of equal or higher value. The customer will be responsible for any costs incurred when exchanging products.
- If the product received is damaged (broken, damaged, unusable), the customer can exchange the product for free.

The number of times the product is changed is 01 times.

Criteria and costs for product exchange
- The product being exchanged is intact as when it was first purchased, with full packaging, no dents.

The time for product exchange is 07 days from the date of receipt.

We fully waive the cost of returns if the product has a manufacturer's defect.

Return process
- Step 1: The customer calls the hotline to inform about the return.

- Step 2: Staff confirm the valid return information and proceed with the return
- Step 3: Please pack the returned product carefully and send it to the address provided by the staff.
- Step 4: We accept the returned product and proceed to exchange the product for you free of charge if the product is defective or refund you as requested